SprintGuard support responds within 24 hours on business days (Mon–Fri, AEST). For urgent issues, email us directly.
Best for detailed questions, bug reports, and billing.
info@sprintguard.aiInstallation guides, score explanations, and FAQ.
sprintguard.ai/docs →Ensure SprintGuard is set to Active in your project settings (Project settings → SprintGuard → Active toggle). Also confirm the app is installed and the license is valid under Jira Settings → Apps → Manage apps.
View installation guideMove the ticket back to your sprint manually. The SprintGuard comment on the ticket will explain exactly what triggered the move. Update the ticket based on the recommendations and SprintGuard will re-analyse on the next save.
Check that the Jira automation rule for SprintGuard is enabled. If you recently installed the app, allow up to 60 seconds for the first analysis to complete. If the issue persists after 5 minutes, contact support.
SprintGuard is calibrated for teams who want sprint-ready tickets. Scores are intentionally strict — a score of 65+ means a developer can pick up the ticket with zero ambiguity. If you want to adjust sensitivity, contact support.
All billing for SprintGuard is managed through the Atlassian Marketplace. For invoice queries, subscription changes, or refund requests, visit your Atlassian billing settings or contact Atlassian support directly.